At 365bet, your privacy is not merely a legal obligation — it is a responsibility we take seriously every day. This document clearly explains how we collect, use, store, and protect your personal data as a player on our platform.
Privacy is not an empty promise. Here are the concrete steps we take to protect the personal data of every 365bet member in Malaysia.
All data transmitted between your device and 365bet's servers is encrypted using TLS 1.3 protocol with 256-bit keys — the highest security standard in the digital finance industry.
Your personal data is stored on servers separate from betting data, with strict access controls in place. Only authorised personnel may access user data, and every access is logged.
365bet has never and will never sell, rent, or trade players' personal data to third parties for marketing or commercial purposes without your explicit consent.
365bet only collects data that is strictly necessary for service delivery. We do not collect irrelevant data and delete data that is no longer needed according to a defined schedule.
365bet's data processing operations comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We have appointed an internal Data Protection Officer to oversee ongoing compliance.
You have the right to access, correct, transfer, or request deletion of your personal data at any time. The process is straightforward and can be done through your account or by contacting 365bet support.
365bet never sells your personal data. We use it solely to provide you with a better service.
Welcome to the 365bet Privacy Policy. This document explains in detail how 365bet ("we", "platform") handles the personal data of players and users ("you") in Malaysia. This Policy applies to all services we provide, including the Sports Betting platform, Live Casino, slots games, and all other features available on 365bet.
We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. By using the 365bet platform, you agree to the terms set out in this policy.
Key Summary: 365bet collects your data to provide betting services, process financial transactions, and meet legal requirements. We do not sell your data. You have the right to access your data and request its deletion.
This Privacy Policy is published by 365bet and takes effect on 1 January 2026. It supersedes all previous versions of the Privacy Policy. This Policy applies to:
If you are accessing the 365bet platform from outside Malaysia, please note that your data may be transferred to and processed in Malaysia, where data protection laws may differ from those in your country.
365bet collects various categories of personal data depending on how you interact with our platform.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Age verification & KYC |
| Contact Information | Email address, phone number, mailing address | Communications & account security |
| Financial Information | Bank account number, e-wallet name (TNG, GrabPay, DuitNow) | Deposit & withdrawal processing |
| KYC Documents | MyKad image, selfie, bank statement, utility bill | Mandatory identity verification |
| Account Information | Username, password (hashed), security questions | Login & account security |
When you browse or use the 365bet platform, we automatically collect technical data including:
365bet does not actively collect sensitive data such as health information, religious beliefs, or political views. If you contact us regarding our responsible gaming programme, any health information you voluntarily share will be handled with strict additional protections.
365bet uses your personal data only for lawful and specific purposes. We do not use your data for any purpose beyond what is stated here without first obtaining your consent.
Under Malaysia's PDPA and international data protection principles, 365bet processes your personal data on valid legal grounds:
365bet does not sell your personal data to any party. However, we may share data with the following categories of third parties under certain circumstances:
We work with third-party service providers who help us operate our platform, including game providers (casino and slots software companies), payment processors (to facilitate transactions via FPX, DuitNow, and others), cloud service providers, and analytics tools. All such providers are bound by strict data confidentiality agreements and may only use your data for purposes specified by 365bet.
365bet will disclose personal data to government authorities or law enforcement if required by applicable Malaysian law or by a valid court order. We will notify you of any such disclosure where permitted by law.
Our Commitment: 365bet does not share your data with advertising companies, data brokers, or any other third parties for marketing purposes without your explicit consent. This is a non-negotiable policy.
365bet retains your personal data for as long as necessary to fulfil the purposes set out in this policy and to comply with applicable legal obligations.
| Data Category | Retention Period |
|---|---|
| Active account data | For as long as the account is active |
| Financial transaction records | 7 years (PDPA & AML requirements) |
| KYC Documents | 5 years after account closure |
| Customer support communication logs | 3 years |
| Activity log & session data | 13 months |
| Marketing data (with consent) | Until consent is withdrawn |
| Non-essential cookie data | 13 months or until deleted |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you.
365bet continually invests in security infrastructure to protect your personal data against unauthorised access, loss, or disclosure. Key security measures we employ include:
While we take all reasonable measures, no system can be guaranteed 100% secure. If you suspect your account has been compromised, please contact 365bet support immediately.
Under Malaysia's PDPA, you have several important rights regarding your personal data held by 365bet:
How to Exercise Your Rights: To exercise any of the above rights, contact the 365bet Data Protection Officer at support@365bet-play.net with the subject line "Data Privacy Request". We will respond within 14 business days.
365bet uses cookies and similar tracking technologies to enhance your experience on our platform, analyse website performance, and provide security features.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Session Cookies | Maintaining login sessions, CSRF security, and language preferences | No (required for core functionality) |
| Security Cookies | Detecting suspicious login attempts, 2FA verification | No (required for security) |
| Performance Cookies | Analysing how users interact with the platform to drive improvements | Yes (in cookie settings) |
| Personalisation Cookies | Remembering your gaming preferences and chosen display settings | Yes (in cookie settings) |
You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the 365bet platform, including the ability to log in.
365bet services are strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from anyone under the age of 21.
If we become aware that we have collected personal data from anyone under the age of 21, we will take immediate steps to delete that data and close the account in question. If you believe a minor or young person has registered on our platform, please contact us immediately at support@365bet-play.net.
365bet reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or service improvements. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the 365bet platform following notification of any changes constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 365bet handles your personal data, please reach out to us through the following channels:
We aim to address all privacy-related enquiries within 14 business days. For complaints that cannot be resolved directly with us, you have the right to refer the matter to Malaysia's Department of Personal Data Protection (JPDP) or the relevant authority.
This Privacy Policy is the latest version, effective from 1 January 2026. © 2026 365bet. All rights reserved.
With robust privacy and security in place, you can enjoy Sports Betting, Live Casino, and slots on 365bet with complete confidence. Join our community today.