365bet FAQ – All Your Answers in One Place

To register a 365bet account, visit the Register and complete the registration form in under 3 minutes. You will need to provide your full name (as shown on your MyKad), username, active email address, Malaysian phone number, and date of birth. Once submitted, check your email for a verification link and click it to activate your account. The entire process takes less than 5 minutes.

The minimum age to register and use the 365bet platform is 21 years old. We strictly enforce this age requirement through our KYC (Know Your Customer) verification process. Any account found to be owned by an underage individual will be closed immediately and all funds returned.

No. 365bet enforces a policy one account per player strictly. Creating multiple accounts using the same or different information is a violation of our Terms & Conditions and may result in the closure of all accounts and forfeiture of balances and bonuses. If you are having trouble accessing an existing account, please contact our support team.

You can update your email address and phone number under "Account Settings" after logging in. However, changes to your full name require document verification (a copy of your MyKad) and must be done through our customer support team. Usernames cannot be changed after registration.

KYC (Know Your Customer) is a mandatory identity verification process that must be completed before your first withdrawal is processed. You will need to submit:

• Malaysian MyKad copy (front and back)
• Selfie holding your MyKad
• Recent bank statement (for bank account verification)

The KYC process is typically completed within 24–48 working hours. You only need to go through this process once.

Go to the Log In and click "Forgot password?" or the "Forgot Password" tab. Enter your registered email address and we'll send you a 6-digit OTP code. Enter the code, then set your new password. The process takes under 3 minutes. If you don't receive the email, check your spam folder or contact our support team.

Yes. You can request account closure through the "Account Settings" section or by contacting 365bet customer support. Before the account is closed, all eligible balances will be returned to your original deposit method. The closure process takes 3–5 working days. Alternatively, you may use the self-exclusion feature below Responsible Gaming.

A 365bet account that shows no activity (login, deposit, betting) for 12 consecutive months will be considered inactive. A small administrative fee may be applied to inactive accounts. You can reactivate your account at any time simply by logging in and completing any transaction.

365bet provides customer support through several channels:

• Live Chat: Available 24/7 directly on the platform
• Email: support@365bet-play.net (response within 24 working hours)

Our support team operates in both Bahasa Malaysia and English. For urgent account or financial matters, use live chat for the fastest response.

365bet supports a wide range of Malaysian payment methods, including:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow
• FPX Internet Banking: Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, AmOnline, Bank Islam, Bank Rakyat

Deposits are usually credited to your account within 30 seconds to 2 minutes.

Method	Min	Daily Maximum
Touch 'n Go / GrabPay	RM 20	RM 5,000
DuitNow	RM 20	RM 10,000
FPX Internet Banking	RM 20	RM 30,000
Boost / ShopeePay	RM 20	RM 3,000

Limits may be updated from time to time. Check the deposit page in your account for the latest limits.

Withdrawals are typically processed within 15 minutes to 2 hours for standard withdrawals. Withdrawals to Touch 'n Go eWallet and GrabPay are the fastest. Withdrawals to bank accounts via FPX may take 1–3 business hours depending on the receiving bank. Withdrawals requiring manual review may take up to 24 business hours.

365bet charges no fees for standard deposits and withdrawals. However, some financial institutions or e-wallet providers may charge a small transaction fee on their end. Please check with your payment provider for more details.

If your deposit has not been credited after 10 minutes:

• Check the transaction history in your e-wallet app or internet banking to confirm the payment was successful
• Screenshot of payment proof (transaction receipt)
• Contact 365bet live chat support and provide your transaction details (reference number, amount, time)

Our team will investigate and resolve the issue within 30 minutes for standard cases.

Yes, this is a requirement that mandatory compliance. The name on the bank account or e-wallet used for withdrawals must match the full name registered on your 365bet account. This is to prevent money laundering and protect your account security. Withdrawal requests with mismatched names will be rejected.

Yes, you may withdraw your deposited funds at any time without needing to place any bets, subject to completed KYC requirements. However, if you have accepted any deposit bonus, the bonus rollover requirements must be fulfilled before a withdrawal is permitted for that amount.

The standard withdrawal limits at 365bet are:

• Minimum Withdrawal: RM 50 per transaction
• Daily Limit: RM 50,000
• Weekly Limit: RM 200,000

VIP members enjoy higher withdrawal limits. For large winnings that exceed the standard limit, please contact our support team to arrange a special withdrawal.

Withdrawals may be declined for several reasons:

• KYC not yet completed or approved
• Bank account name does not match the 365bet account name
• Bonus wagering requirements not yet met
• Account requires additional security review
• Withdrawal method does not match deposit method

If your withdrawal is rejected, our support team will explain the specific reason and how to resolve it.

365bet pays out your full winnings without any deductions from the platform. However, you are solely responsible for understanding and complying with any personal tax obligations that may apply to betting winnings under applicable Malaysian law.

New 365bet members are eligible for a welcome package that includes:

• 100% First Deposit Bonus up to RM 500
• 50 Free Spins for selected slots
• 5% Cashback on net losses in the first week

All these bonuses are credited automatically after your first deposit. No promo code required. Check Terms & Conditions for full wagering requirements.

365bet's bonus wagering requirement is 15x bonus amount received. For example: If you receive a bonus of RM100, you must place total wagers of RM1,500 (RM100 × 15) before the bonus can be converted to withdrawable cash. Wagers on all eligible games qualify, except games specifically excluded as stated in the bonus terms.

The standard timeframe to fulfil bonus wagering requirements is 30 days from the date the bonus is credited. If the requirements are not met within this period, the bonus will expire and be removed from your account. You can track your rollover progress under the "Bonus" section in your 365bet account.

Yes, the 5% weekly cashback is credited automatically every Monday on net losses from the previous week (Monday–Sunday). Cashback is calculated across all eligible games. There is no minimum loss threshold to qualify. Cashback funds can be used for betting immediately with no additional rollover requirements.

Yes, you can choose to does not receive a bonus during deposit by deselecting the bonus option on the deposit page. If the bonus has already been credited, you may request our support team to remove it — however, this must be done before any bets are placed using the bonus funds.

365bet offers promotions for all members. In addition to the welcome bonus for new members, existing members are also eligible for:

• Ongoing weekly cashback
• Special offers for EPL and Malaysia Super League matches
• Exclusive promotions for VIP members
• Membership anniversary offer
• Slots tournaments with cash prizes

Check the promotions page in your account regularly for the latest offers.

Yes! The 365bet referral programme lets you earn additional bonus when the friend you referred signs up using your referral code and makes their first deposit. Referral bonus details can be found under the "Refer a Friend" section in your account after logging in.

Free spins are valid for 7 days from the date of crediting. Once expired, unused free spins will be forfeited and cannot be recovered. This is stated in the relevant bonus terms. To avoid losing them, always check your bonus expiry dates in your account.

365bet offers a wide range of game categories:

• Slots: Over 2,000 slot games from leading providers
• Live Casino: Baccarat, blackjack, roulette, sic bo with real dealers
• Sports Betting: Football, badminton, cricket, tennis, e-sports and more
• Table Games: Poker, andar bahar, and more
• E-Sports: Mobile Legends, DOTA 2, CS:GO, Valorant

RTP (Return to Player) is the statistical percentage of wagered funds returned to players over the long term. For example, a slot with 96% RTP would theoretically return RM 96 for every RM 100 wagered over time. RTP is a statistical average and does not guarantee results in any individual session. Slots at 365bet have an RTP ranging from 92% to 97%, among the highest in the industry.

Yes. All slot and table games at 365bet use Random Number Generator (RNG) that has been audited and certified by an independent third party. This ensures every spin, hand, or dice roll is fully random and cannot be manipulated. Our Live Casino games feature real dealers in a studio monitored by multi-angle cameras.

Yes, most slot games on 365bet offer free demo mode which lets you play without any risk before wagering real money. Demo mode is not available for live casino games as they require interaction with a real dealer. Log in to your account and look for the "Demo" or "Try for Free" button on the game page.

Betting limits for live casino tables vary by table:

• Standard Baccarat: RM 5 – RM 5,000 per hand
• Baccarat VIP: RM 50 – RM 50,000 per hand
• Blackjack: RM 10 – RM 10,000 per hand
• Roulette: RM 5 – RM 5,000 per spin

Check the relevant game page for the latest limits, as they may vary by table and time.

Yes! 365bet supports e-sports betting, which is growing rapidly in popularity in Malaysia. You can bet on Mobile Legends, DOTA 2, CS:GO, Valorant, FIFA, and many more. E-sports betting markets are available for both international and regional matches with competitive odds. Visit the Live Match to view the latest e-sports schedule.

Yes. The 365bet platform is fully optimised for mobile browsers on both Android and iOS. You can access all games including slots, live casino, and Sports Betting directly from your smartphone without downloading any app. Simply open your browser, go to 365bet-play.net and log in as normal.

365bet offers an extensive sports coverage, including:

• Football: Malaysia Super League, EPL, La Liga, Bundesliga, Serie A, UCL
• Badminton: Malaysia Open, All England, BWF World Championships
• Cricket: IPL, T20 World Cup, bilateral series
• Tennis, Basketball, E-Sports: and over 30 other sports

Over 500 matches are available for betting every day.

Live (in-play) betting allows you to place wagers while the match is in progress with odds updated in real time. To place a live bet, log in to your account, go to the "Live Matches" section, select an ongoing match, choose your betting market, and click the odds to add it to your bet slip. This makes watching the Super League or EPL far more exciting!

If a match delayed for more than 12 hours from the originally scheduled time, all bets on that match will be voided and your stake will be fully refunded to your account balance. For matches that are postponed but resume within 12 hours, all bets will remain valid.

365bet offers a wide range of markets, including:

• 1×2: Win, Draw, Lose
• Asian Handicap: Average goal advantage
• Over/Under: Total goals/points
• Both Teams to Score (BTTS)
• Correct Score: Exact Score
• First Goalscorer: First goalscorer
• Half-Time/Full-Time

Each match can have up to 200+ markets depending on the competition.

Generally, bets placed cannot be cancelled once confirmed. This is standard industry practice to maintain the integrity of betting markets. Please review your bet slip carefully before confirming any wager. In the rare event of a technical error on 365bet's end, cancellation may be considered at our discretion.

A parlay lets you combine 2 to 15 selections into a single bet with multiplied odds for a higher potential payout. Choose multiple matches and different markets — each selection will be added to your bet slip automatically. In the bet slip, switch from "Single" to "Parlay/Accumulator" to view the combined odds and your potential winnings before confirming.

365bet employs multiple layers of security to protect your data and funds:

• 256-bit SSL Encryption for all data transmissions
• Two-Factor Authentication (2FA) options to log in
• New device detector with email verification
• Login attempt limit to prevent brute force attacks
• 24/7 activity monitoring by the security team

Your personal data is protected in accordance with Malaysia's Personal Data Protection Act (PDPA).

To enable 2FA: Log in to your 365bet account → Go to "Account Settings" → Select "Security" → Click "Enable 2FA". You can use an authenticator app such as Google Authenticator or receive an OTP code via SMS to your registered phone number. Once activated, every new login will require an additional verification code.

No. 365bet will never ask for your password via email. That email is almost certainly a phishing attempt. Do not click any links in the email or enter any information. All official 365bet communications come exclusively from the @365bet-play.net domain. Report suspicious emails to our security team at support@365bet-play.net.

365bet does not store full bank account or credit card details in our system. All financial transactions are processed through PCI DSS-certified third-party payment gateways. We only retain information required for identity verification and withdrawal processing purposes, fully protected with encryption.

Take immediate action:

• Reset your password immediately using the "Forgot Password" feature
• Contact 365bet live chat support to temporarily freeze your account
• Review your login history and transaction records in your account
• Enable 2FA if you haven't already

Our security team will investigate any suspicious activity and take the appropriate action.

365bet fully complies with Personal Data Protection Act 2010 (PDPA) Malaysia. Your data is collected only for the stated purposes, stored securely, and will not be sold or shared with any third party without your consent, except as required by law. Read Privacy Policy us for full details on how we manage your data.

The 365bet VIP Programme is automatic and free to join. Once you register and start playing, you are automatically enrolled as a Bronze tier member. VIP points are accumulated based on your total wager amount — the more you play, the more points you earn and the higher your VIP status. Visit the VIP Rewards for full details.

The 365bet VIP Programme has 5 tiers:

• Bronze: New members – 2% cashback, small monthly bonus
• Silver: 3% cashback, higher withdrawal limits
• Gold: 5% cashback, personal account manager, premium withdrawal limits
• Platinum: 7% cashback, exclusive offers, special event invitations
• Diamond: 10% cashback, full VIP treatment, personalised unlimited limits

VIP status is reviewed every 3 months (quarterly). If your betting activity over any 3-month period does not meet the minimum requirement to maintain your current status, your tier may be downgraded. To retain your VIP status, ensure you meet the minimum wagering requirement set for each tier.

To redeem your VIP points: Log in to your account → Go to "VIP Programme" or "Rewards" → Select your desired reward from the rewards catalogue → Click "Redeem". Rewards may include free cash, free spins, deposit bonuses, or physical products depending on your VIP tier. VIP points are valid for 12 months from the date of your last account activity.

Yes, VIP points are earned on almost all wagers at 365bet, including Sports Betting, slots, Live Casino, and table games. Point accumulation rates may vary by game type — slots generally earn VIP points faster than Sports Betting due to the higher pace of play. View the full points accumulation schedule on the VIP Rewards.

365bet works seamlessly on all modern web browsers, including Google Chrome, Safari, Firefox, Microsoft Edge, and Samsung Internet. For the best experience, we recommend using the latest version of Google Chrome or Safari. Make sure your browser is up to date and that JavaScript is enabled.

Try the following steps to resolve loading issues:

• Clear your browser cache and cookies
• Try incognito/private mode
• Switch to a different browser
• Check your internet connection (WiFi or mobile data)
• Restart your device

If the issue persists, contact our support team with your device and browser details.

Bets that have been confirmed before disconnection are valid and will be settled as normal. If a disconnection occurs during the bet confirmation process (before confirmation is received), the bet may not be recorded — please check your betting history after logging back in to confirm. If there is a discrepancy, contact support with the time and details of the bet.

The 365bet platform is fully web-based and requires no app download. Visit 365bet-play.net from any mobile browser for an optimised experience. You can add our website to your phone's home screen (Add to Home Screen) for quicker access — it will function just like a native app.

If you encounter a bug or technical issue, contact our support team via live chat and provide the following information:

• Description of the issue encountered
• Game name and time of incident
• Your account ID number
• Screenshot of the error (if any)
• Device and browser information

Our technical team will investigate and take corrective action as quickly as possible.